Frequently Asked Questions
1. Are your formulas non-comedogenic (won’t clog pores)?
2. Are your products dermatologist-tested?
Our formulas are dermatologist-tested, non-comedogenic (aka won’t clog your pores), and made with gentle ingredients that work for sensitive, breakout-prone, and growing skin.
3. Are your products fragrance-free or lightly scented?
Our leave on products are fragrance-free and our rinse off products have gentle, naturally-derived scents that do not include synthetic perfumes or irritants. You’ll still smell fresh — just without the irritation.
4. Are your products safe for sensitive skin?
All our formulas are tested and approved for sensitive skin.
5. Are your products vegan?
Not all of our products are vegan. The cleanser, For Clean, the serum and boosters, For Glow, For Shimmer and For Calm, are all vegan. Our moisturizer, For Nourish, contains Cera-Glow, a revolutionary probiotic for skincare that is not considered vegan.
6. Can adults use your products?
Our name says it all -- our products are "For All." Our products are created for all skin types and for all ages.
7. Can teens use your products?
Our formulas are especially designed with the pre-teen and teen age skin base in mind. There are no harsh ingredients that will harm youthful skin.
8. Do you offer sample sizes or trial kits?
We do not offer test kits at this time.
9. Do you test on animals?
No. We love animals (and the planet) too much to test on them.
10. Do your products help with acne or breakouts?
Our formulas are gentle on all skin, but are not specifically designed to combat breakouts.
11. How can I contact customer support or ask a skincare question?
Please email us at info@pourtousskin.com with any comments or questions.
12. How do I know which products are right for my skin?
Our skincare is simple and designed to be buildable, so you can play with our products, use them together or separately. Have fun and figure out what works best for your unique, beautiful skin.
13. How long before I start seeing results?
Our products are designed to be part of your everyday routine to take care of your skin. We do not design our products to acheive any specific results because the point is to build habits to take care of skin and not to acheive a pre-determined aesthetic.
14. Is your packaging recyclable or eco-friendly?
All of our products are thoughtfully designed and crafted using the cold process method. This traditional technique requires significantly less energy than hot process manufacturing, making it a more environmentally friendly choice. By avoiding high heat, we not only reduce our carbon footprint but also preserve the integrity of the natural ingredients, resulting in products that are both sustainable and high-performing. In addition, we’re constantly working to meaningfully lower our environmental footprint — because skincare should be kind to your skin and the planet.
15. What does “clean” skincare mean at Pour Tous?
We’re glad you asked 😉 Think of us as your skin’s new BFF: clean because we don't use parabens, sulfates or synthetic fragrance.
16. What if I have an allergic reaction or irritation?
Please stop using the product and email us at info@pourtousskin.com. We want to hear from you and we want to make it right!
17. What skin types are your products good for?
Our formulas are created for all skin types. We designed the products to be buildable so you can listen to skin and what it needs -- maybe hydration one day and a little shimmer the next!
18. What’s the best order to apply my skincare products?
No 12-step routines here (unless that’s your thing). Start with the basics:
(1) Cleaser,
(2) Serum, with or without a booster, and
(3) moisturizer.
19. What’s your return policy?
Due to the nature of the products, we are not able to offer returns or exchanges once an order has shipped out. That said, if you are unhappy with your order, please reach out to us and we will do our best to make it right!
20. Where are your products made?
Our products are made in the US
21. Where do you ship, and how long does delivery take?
We ship to the US, but we are working on international shipping.
22. What age should I start a skincare routine?
There’s no “right” age, but we recommend establish a routine to take care of your skin before puberty kicks in and skin starts to change. A basic routine helps you feel clean, confident, and in control. You don’t need to be a skincare expert — just start simple and stay consistent.
